1. Commitment to Privacy

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

2. Collection of Personal Information

We collect personal information necessary to provide healthcare services, including:

• Name, date of birth, contact details
• Medical history, medications, allergies
• Medicare and health fund details
• Treatment and diagnostic information

Information is collected directly from you or, with your consent, from other healthcare providers.

3. Use and Disclosure of Personal Information

Your information is used to:

• Provide and manage healthcare services
• Communicate with other healthcare professionals involved in your care
• Manage administrative tasks, including billing and appointments
• Comply with legal obligations

We will not use or disclose your information for other purposes without your consent, unless required or authorized by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

• Secure storage systems
• Access controls
• Staff training and confidentiality agreements

5. Access and Correction

You have the right to access and correct your personal information. Requests can be made by contacting our Privacy Officer. We will respond within a reasonable timeframe.

6. Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Changes to This Policy

We may update this policy from time to time. The latest version will be available on our website.

Contact Us

For privacy-related inquiries:

The Practice Manager
hello@healthspanclinics.com.au